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Terms of Service

Quest Insurance Group, LLC Terms of Service, Privacy Policy and TCPA Compliance

  1. Introduction At Quest Insurance Group, LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website.

  2. Information Collection We collect information you provide directly to us, such as when you create an account, subscribe to a newsletter, or contact us at [email protected]. We also automatically collect certain information through cookies and similar technologies when you visit our site.

  3. Use of Information The information we collect is used to provide, maintain, and improve our services, to communicate with you, and to personalize your website experience.

  4. Sharing of Information Quest Insurance Group, LLC does not share your personal information with third parties, except as necessary to provide our services, comply with the law, or protect our rights.

  5. Data Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

  6. Changes to Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

  7. Contact Us If you have any questions about these policies, please contact us at [email protected].

Quest Insurance Group TCPA Compliance Policy

  1. Purpose

The purpose of this policy is to ensure compliance with the Telephone Consumer Protection Act (TCPA) and related regulations, protecting consumers from unwanted telemarketing calls and messages.

  1. Scope

This policy applies to all employees, independent contractors, vendors, and any persons or entities acting on behalf of Quest Insurance Group.

  1. Policy Statement

Quest Insurance Group is committed to complying with the TCPA and its implementing regulations. All personnel must adhere to the following guidelines:

  1. Key Requirements
  • Prior Express Consent: Obtain prior express written consent before making any telemarketing calls or sending text messages using an automated telephone dialing system (ATDS) or prerecorded voice.
  • Do Not Call List: Maintain and regularly update an internal Do Not Call (DNC) list. Ensure that no calls are made to numbers on the National Do Not Call Registry or the internal DNC list.
  • Calling Hours: Restrict telemarketing calls to between 8 AM and 9 PM local time of the recipient.
  • Caller Identification: Provide accurate caller identification information, including the name of the caller and the entity on whose behalf the call is made.
  • Opt-Out Mechanism: Provide a clear and easy opt-out mechanism for recipients to withdraw their consent and stop receiving calls or messages.
  1. Compliance and Training
  • Training: Conduct regular training sessions for all relevant personnel on TCPA requirements and this policy.
  • Monitoring and Auditing: Implement monitoring and auditing procedures to ensure compliance with the TCPA and this policy.
  • Violations: Any violations of this policy may result in disciplinary action, including termination of employment or contracts.
  1. Record Keeping

Maintain records of all consents, DNC requests, and compliance efforts for a minimum of five years.

  1. Contact Information

For any questions or concerns regarding this policy, please contact or company Compliance Officer Mr. Victor M. Lowe] at 443-655-8000 or email: [email protected]